How to Cancel Viva Aerobus Flight
Planning a trip can be exciting, but sometimes unexpected circumstances arise that require you to cancel your flight. If you have booked a flight with Viva Aerobus and need to cancel it, don’t worry. Viva Aerobus has a straightforward cancellation policy that allows passengers to cancel their flights easily. In this article, we will guide you through the steps to cancel your Viva Aerobus flight and answer some common questions related to the cancellation process.
Steps to Cancel Viva Aerobus Flight:
1. Visit the Viva Aerobus website: Open your preferred web browser and go to the Viva Aerobus official website.
2. Log in to your account: If you have an account with Viva Aerobus, log in using your email address and password. If you don’t have an account, you can proceed without logging in.
3. Go to the “Manage your booking” section: Look for the “Manage your booking” option on the homepage. Click on it to proceed.
4. Enter your details: Provide your booking reference number and last name in the appropriate fields. Click on “Retrieve booking” to access your flight details.
5. Select the flight to cancel: Once you’ve accessed your booking details, you will see a list of your flights. Choose the flight you want to cancel and click on the cancellation option.
6. Confirm the cancellation: Review the cancellation details and make sure everything is correct. Click on the “Cancel flight” button to finalize the cancellation process.
7. Choose a refund method: After canceling your flight, you will be prompted to choose a refund method. Viva Aerobus offers refunds in the form of a voucher or a refund to the original payment method. Select the option that suits you best.
8. Complete the cancellation process: Follow the on-screen instructions to complete the cancellation process. You may be asked to confirm your refund preference once again.
9. Check your email: After canceling your flight, Viva Aerobus will send you an email confirming the cancellation and providing further instructions or any additional information.
10. Contact customer service (optional): If you encounter any issues while canceling your flight online, you can contact Viva Aerobus customer service for assistance. They will guide you through the cancellation process over the phone.
Common Questions and Answers:
1. Can I cancel my Viva Aerobus flight for any reason?
Yes, you can cancel your Viva Aerobus flight for any reason. However, the refund amount will depend on the fare type and the time of cancellation.
2. Is there a cancellation fee?
Viva Aerobus may charge a cancellation fee based on the fare type and the time of cancellation. It is advisable to check the fare conditions before canceling your flight.
3. Can I cancel my flight if I booked it through a travel agency?
If you booked your Viva Aerobus flight through a travel agency, you will need to contact the agency directly to cancel your flight. They will guide you through their specific cancellation process.
4. Can I cancel one segment of a round-trip flight?
Yes, you can cancel one segment of a round-trip flight. However, the refund amount will be adjusted accordingly based on the fare rules.
5. How long does it take to receive a refund?
The refund process may take up to 30 days, depending on the refund method chosen and the payment provider.
6. Can I change my flight instead of canceling it?
Viva Aerobus allows passengers to make flight changes, but they may charge a change fee and any fare difference.
7. Can I cancel my flight if it’s within 24 hours of departure?
Yes, you can cancel your flight even if it’s within 24 hours of departure. However, the refund amount may be minimal or subject to the fare rules.
8. Can I transfer my ticket to someone else?
Viva Aerobus does not allow ticket transfers. The name on the ticket must match the passenger traveling.
9. Can I cancel my flight and get a full refund?
Full refunds are subject to the fare rules and the time of cancellation. Some fares may be non-refundable or only eligible for partial refunds.
10. Can I cancel my flight due to COVID-19 concerns?
Viva Aerobus has implemented flexible policies due to the COVID-19 pandemic. It is best to check their website or contact customer service for the most up-to-date information.
11. Can I cancel my flight if it’s a promotional fare?
Promotional fares may have specific cancellation conditions, such as non-refundability or limited refund options. It is advisable to review the fare conditions before canceling.
12. Can I cancel my flight and use the refund for a future booking?
Viva Aerobus offers the option to receive a refund in the form of a voucher. This voucher can be used towards a future booking with Viva Aerobus.
13. Can I cancel my flight online if I booked it through a third-party website?
If you booked your Viva Aerobus flight through a third-party website, you will need to contact the website directly to cancel your flight. They will guide you through their specific cancellation process.
In conclusion, canceling a Viva Aerobus flight is a straightforward process that can be done through their website. Remember to check the fare conditions and cancellation policies before canceling to understand any potential fees or refund restrictions. If you face any difficulties, contacting Viva Aerobus customer service will ensure a smooth cancellation process.