Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, 50250, Malaysia
(5 star hotel)
#1 of 750 hotels in Kuala Lumpur
Great (4.0 out of 5.0) 14 reviews
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PeterVancouver's Profile Photo

Absolute Luxury

Best (5.0 of 5.0 stars)
by written on June 22, 2014

A fabulous stay and a great hotel in all respects especially with regards to the range of complimentary hot food and drinks offered in their Executive lounge. Mind you at slightly over $400 a night for a Premier Executive suite, one would expect this level of facilities.

The bedrooms of the suite and the furniture are finished in dark wood which certainly makes them to be of quality.

Breakfast is included in the price which can also be had in the Executive Lounge

Unique Quality: The staff at this hotel couldn't do enough for us, and the greetings every time we stepped back into the hotel through the reception was so friendly. Even more so, if that was possible, were the staff in the huge Executive Lounge where a magnificent range of food and drink is available for the guests to help themselves yet the staff were on hand to continually ask if they can fetch something for you. Certainly on this recent visit to Asia over the month of May and June 2014, this hotel was probably the highlight of our stays in International hotels.

The location is excellent for both KL Tower and Petronis building as neither are much more than a 20 stroll from the hotel and the monorail station is less then ten minute walk down Jalan Sultan Ismail to enable you to get across town including its terminus at KL Sentral Station.

draguza's Profile Photo


Great (4.0 of 5.0 stars)
by written on September 30, 2012

Unique Quality: All 662 guestrooms, including 101 suites are equipped with an impressive list of amenities and posh furnishing. Each room offers central air-conditioning with in-room controls, a flat-screen TV and all the deluxe in-room and bathroom perks that you expect from a five-star luxury hotel. The hotel's Horizon Club lounge on Level One serves frequent business travellers with personalized check-in, complimentary breakfast, and comprehensive business services along with all-day beverage service. Hotel staying guests are entitled to complimentary airport transfers, laundry, breakfast and internet access. Dine at any one of the hotel's top restaurants - pick Lafite for the best in western cuisine or check out the Shang Palace, the hotel's Chinese restaurant, for their delectable dim sum range. The Shangri-la Hotel is close to the Monorail station, which enables guests' easy access to many of the city's attractions. The hotel underwent a thorough renovation in 2009, so everything's still spanking new.


bumpychick's Profile Photo

Great location

Great (4.0 of 5.0 stars)
by written on March 11, 2007

The Shangri-la is in a very convenient location, close to the Petronas towers, the KL tower and a metro station. Many of the rooms on the higher foors have a view of the Petronas towers, although partially obscured by buildings. A standard room has good facilities, including very comfortable beds, and is everything you would expect from a good quality city hotel.
The hotel offers an extensive breakfast buffet with many international choices.

Unique Quality: One of our favourite features is the lobby bar. There is a stage on top of the bar area, where a very competent trio perform almost every evening. Requests taken! There is a good cocktail and snack menu, quite pricey but the food and drinks are well prepared and presented.

Nenocovic's Profile Photo

The best accommodation in Kuala Lumpur

Best (5.0 of 5.0 stars)
by written on February 23, 2007

Shangri-La hotel in Kuala Lumpur was definitely the best experience ever, considering hotels that I had chance to visit. It is supreme luxury with excellent discreet service and exquisite choice of european and oriental food. Room was spacious with air conditioner of course, big bed, buffet and TV. We came in October, weather was excellent and in that period of year hotel had special offer for minimum stay 3 nights because they do not have many customers during that time. We payed three times less than average price.

Unique Quality: My wife and I were in suite bedroom on 28 th floor with beautiful view on surrounding area and famous Menara tower. The best thing was that we found orchids on our pillows and basket with fresh oriental fruit (star fruit and Ranbutan) on coffe table every morning when we returned to room after breakfast. Bathroom is spacious with 2 bath tubs and everything is in marble. Hotel has nice not so big outdoor swimming pool, gym and sauna. Everything is very clean. There was also something interesting in restaurant. They have paper table cloths with pastels in all colors so that children can draw and stay calm while waiting for their food or parents drinking coffe after meal.

Directions: Always use taxi in Malaysia because it is very very cheap. It is 45 minutes drive from airport. Shopping area is 5 min walk from hotel.


Best (5.0 of 5.0 stars)
by written on December 19, 2006

PLEASANT that is the way to describe it.











Best (5.0 of 5.0 stars)
by written on November 26, 2006

YES I WOULD DEFINITELY recommend shangri la for a business traveller. also for family and travel groups.

its an oasis in a concrete jungle. pleasant interiors. good workmanship cleanliness.

a somewhat busy reception desk but the staff work very hard to meet individual needs.courteous.


good facilities both business and leisure inside the hotel.

plenty of restaurants

good conferencing facilities.

i would suggest the semicircular rooms cause they provide dramatic views of city.


amansfield's Profile Photo

Best breakfast in SE Asia

Best (5.0 of 5.0 stars)
by written on July 28, 2006

A great place to stay in KL. Close to shops and sights. Best thing about the hotel though was its buffets. Breakfast was amazing - everything from smoked salmon to a chocolate fountain! The dinner duffet was also incredible - we went both nights we stayed! Freshly carved roast meat, oysters, prawns, sashimi, pasta, asian cuisine etc etc. We thought it was great value. We just booked the base room and were absolutely astounded at the size of it - and how comfortable the bed was. Would definitely advise others to stay here - we'll definitely be back!!

Unique Quality: Great rooms, great food, great location and reasonably priced - what more could you want??

BorneoGrrl's Profile Photo

Time & Tested

Great (4.0 of 5.0 stars)
by written on April 25, 2006

Shangri-La Kuala Lumpur is probably one of the oldest hotel in KL and has long been a favourite amongst locals & visitors alike. It has undergone some renovations to keep up with time but still maintains the same Shangri-La quality that has been expected of the hotel chain. Located in the corner of Jalan Sultan Ismail & Jalan P Ramlee, the hotel is close to the major nightspots and a 10 min walk to KLCC. The rooms are pretty spacious and comfortable, complete with all the modern amenities. Plus, the hotel is surrounded by lovely gardens which is a good escape from the hustle & bustle of KL.

Emmjai's Profile Photo

Friendly luxury

Best (5.0 of 5.0 stars)
by written on March 8, 2006

We stayed a week, I could have moved in! The staff were friendly and helpful. I loved my room service breakfast. The fresh fruit was great, but the toast was fresh, since I was provided with a toaster to ensure it was just how I liked it. The view from the Gym window (of tropical leaves) spurred me on in my exercise. Quite simply the best hotel I have ever stayed at!

Unique Quality: All of it!

smiffy11family's Profile Photo

Shangri La KL over- rated

Terrible (1.0 of 5.0 stars)
by written on April 3, 2005

Arrived at hotel to totally chaotic entrance and lobby full with it seemed hundreds of graduates and their families. Reception staff were cool and we had to be very assertive to get the grade of room we had booked. They kept telling us they had upgraded us to Executive room and we had to show them our invoice before they half heartedly believed us in that we had paid in full to upgrade and the offer had been to complimentary upgrade further. The room was not ready and we were not shown any consideration or any form of welcome.Over 1hour later we got the room only to find a bathroom in need of renovation and towels that were very thin and poor. The birthday suprise that I had requested for my husbands birthday never did materialize and it was the most impersonal stay we have ever had anywhere. The only interest seemed to be when we asked about tours at the concierge desk which they could organise there. To end on a positive note though the food in the restaurant there was one of the best meals we have ever eaten so they redeemed themselves on this level.

Feels like coming home!

Best (5.0 of 5.0 stars)
by written on January 7, 2005

Second time at Shangri-La in Jan 2006. Well, it is good, cannot argue with that. I feel though the hotel is a bit impersonel. A business hotel. Anyways, I like the gym very much. Good treadmills that includes entertainment systems and a feeling of running in the rainforest, nice touch. I weight train a lot so I really appreciate the free weights area. Only a smith-machine but it works. The staff could be a bit more helpful though.

Breakfast area is still nice and there are so, so much food, too much! We ordered breakfast at the room and it was sent a bit late but the meal was lovely. The staff made a mistake and tried to charge us a bit too much, they were very regrettful to make up for the mistake. Apreciated!

The entertainment in the Lobby during christmas time consists of singing girls from the Filipines. They sing very well but it is a bit tacky that they walk around and talk with the guests afterwards, in my opinion.

As we go to KL each year we will be there again in Jan 2007, we will tryout the WESTIN or Mandarine Oriental. Not Shangri-La.

Jan 2005. We arrived at the Shangri-La in the middle of the night from a horrid experience at the Federal at Bintang. The service is excellent. The staff works fast and are eager to help. The hotel is absolutely beautiful and feels welcoming. We stayed three nights and got a late check out. A baby cot for our child got to our room ten minuts after our check in. No fuss. Smiling and friendly staff. Good poolarea. Fantastic breakfast buffet. Any food is available. Amazing japanese restaurant on site, expensive but the food is outstanding. THe service is inpeccable. We had sandwiches from the Lemon cafe and there were very very fresh and good.

tattud_gurl's Profile Photo

Downtown KL

Great (4.0 of 5.0 stars)
by written on December 1, 2004

Great hotel with modern amenities. Wonderful restaurant, the Lemon Garden that has a buffet for all 3 meals of the day. They have a full western section for those die hards who don't like dim sum or chinese.
My room looked out over the KL tower which was a treat.

mansionion's Profile Photo

The Shang

Good (3.0 of 5.0 stars)
by written on July 31, 2004

Fondly known as "The Shang" among the locals, Shangri-La Hotel Kuala Lumpur is said to be one of Malaysia's most elegant hotels. The hotel is situated in the bustling Jalan Sultan Ismail in CBD Kuala Lumpur.

This 701 rooms hotel features some of the most spacious luxury accommodations in Kuala Lumpur with ultra-modern conference facilities and a full-fledged fitness centre. The hotel's restaurants offer some of the finest dining in Kuala Lumpur.

Facilities and services available :

Room Facilities
color television with in house movies - IDD telephone - refrigerator - minibar - individual room temperature control - 24-hour room service - computerised door locking device

Hotel Services
Conference Facilities Grand Ballroom (1) Executive Conference Centre (2) Function Rooms (10) gymnasium -swimming pool -tennis - steam room - expert massage -sauna - hydro-pool - business centre - shopping arcade - clinic - hair salon - safe deposit boxes - laundry & valet services - limousine services - childcare centre

Restaurant Lafite (French), Gourmet Corner (Continental Snacks), Lobby Lounge, Lemon Garden Cafe, Zipanggu (Japanese restaurant), Shang Palace (Cantonese specialities by master chefs from Hong Kong), Coffee Garden (Continental / Malaysian), The Pub (Western / Malaysian), Poolside Cafe / Bar and Boleros Latin Club (Latin American Snacks)

Credit Cards Accepted
American Express - Diners - MasterCard - Visa - JCB

Unique Quality: Said to be one of Malaysia's most elegant hotels.

Directions: Along Jalan Sultan Ismail, close to Jalan P Ramlee's clubing area.

keeweechic's Profile Photo

Right Opposite the Hard Rock

by written on September 12, 2002

I stayed at this hotel on a business trip, we had a corporate rate with them. It is right opposite the Hard Rock Cafe and within easy walking distance of some other night clubs/restaurants. The coffee garden is a lovely setting and great for a snack or a traditional Malaysian meal.

In the upper rooms you can get a lovely view over the city. There is an outdoor pool area and fitness centre. Its about 60 minutes from the airport and about 10 mins walking to the shopping malls.

Nearby Shangri-La Hotel Kuala Lumpur

Shangri-La Hotel Kuala Lumpur

We've found that other people looking for this hotel also know it by these names:

  • Shangri La Kuala Lumpur
  • Shangri La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, 50250, Malaysia

24 Photos of Shangri-La Hotel Kuala Lumpur

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Amenities at Shangri-La Hotel Kuala Lumpur

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Shuttle Service
  • Free High Speed Internet
  • Spa
  • Suites
  • Bar / Lounge

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